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Frequently Asked Questions (FAQ)

We’re here to help!

At Umrah Companions we appreciate the trust you place in us to help organize your sacred journey - and we take that responsibility very seriously. To help ensure you are thoroughly prepared for you trip or to answer any of your outstanding questions, we have provided you with some Frequently Asking Questions below. Need additional help? Contact us and we will be sure to assist you.

  • Q.

    1) Why Umrah Companions?

    A.

    Umrah Companions operates on the philosophy that pilgrims are not just regular travellers but the Guests of Allah SWT. By serving pilgrims honestly, transparently, and responsibly, we can ensure our customers experience a frictionless journey full of. Our team is striving to positively change the pilgrim’s experience of Umrah and Hajj.

    We are North American professionals leveraging our Western training and Eastern values to uplift the religious travel and hospitality sector by highlighting the Pilgrim every step of the way. We also have diligent, accessible teams in Mecca and Madinah to ensure you feel informed, safe and helped from arrival to return.

    In the Post COVID-19 world now more than before, pilgrims need qualified, informed, and sincere advisors to support their life changing journey. Airline policy, Hotel rules, and Visa regulations are changing overnight which can be incredibly challenging for pilgrims to keep up with. We are integrated with Saudi Arabian Ministry of Hajj and Umrah’s MAQAM distribution system – which means we have exclusive access to information and communication with the Saudi regulatory bodies. Our partnerships with airlines, hotels and transportation services in Mecca and Madinah gives us the confidence to promise you a safe and easy journey. At Umrah Companions, we stay ahead of the curve to deliver our customers the most accurate and relevant information in uncertain times to serve the guests of Allah SWT.

    From our digital platform, pilgrims and Umrah organizers can make all their travel arrangements including flights, hotel bookings, ground transport arrangements, guidance services and e-visa registration. From the comfort of your home, Umrah Companions is your friend in Mecca and Madinah here to help you visit the House of Allah SWT. Inquire Now to start your Umrah journey with us!

  • Q.

    2) How many types of Visas available for travellers intending to perform Umrah?

    A.

    There are mainly two types of visas available for travellers to Saudi Arabia aiming to perform Umrah - Tourist Visa & Umrah Visa.

    Tourist Visa
    Citizens from 49 are eligible countries (Click here to find out if your country is eligible! https://visa.visitsaudi.com/) to receive a Tourist visa either by applying online at saudivisit.com or upon arrival at the Airports of Saudi Arabia. However, due to COVID-19 related restrictions, the on-arrival visa service is still suspended. In case a traveler is a permanent resident of the eligible 49 countries but not a citizen, then a tourist visa can be applied at the Saudi Embassy of the country of residence. Citizens of other countries that are not included in the list of eligible countries having valid tourist visa of USA or Schengen may also qualify for a Saudi tourist visa from a Saudi Arabian embassy or upon arrival at Saudi Airports (once this service resumes).

    Tourist visas are valid for 12 months & allow multiple entry. In each entry, tourists can stay up to 90 days in Saudi Arabia. Currently, travellers with two doses of approved vaccination Astra-Zenica, Pfizer, Moderna or a single dose of Johnson n Johnson with documentary proof are permitted to enter Saudi Arabia on tourist visa. There are no age limit restrictions to get a tourist visa. Travelers who have completed two doses of the Sinopharm or Sinovac vaccines will be accepted if they have received an additional dose of one of the four vaccines approved by the Kingdom.

    Umrah may be performed on a Tourist Visa.
    Umrah Visa
    Umrah visas can be issued through an online travel agency like UmrahCompanions.com or by a traditional travel agent with an active Umrah contract. It is a single entry, 30 days validity visa that can be obtained once a hotel and ground transport services package is reserved.

    Currently, travellers with two doses of approved vaccination AstraZeneca, Pfizer, Moderna and J&J/Janssen with documentary proof are permitted to enter Saudi Arabia on Umrah visa. Pilgrims who have completed two doses of the Sinopharm or Sinovac vaccines will be accepted if they have received an additional dose of one of the four vaccines approved in the Kingdom.

    Currently, children below the age of 12 years are not eligible for Umrah visa.

  • Q.

    3) What does a typical pilgrim journey look like?

    A.

    Pre-Travel

    • Making travel bookings via UmrahCompanions.com
      • Flight to JED or MED
      • Visa (Tourist or Umrah)
      • Hotel
      • Transport
    • Ensuring your vaccine status is up to date with Saudi regulations (Click here)
    •  Maqam Registration (Click here)
    • PCR test within 72 hours of final departure (Flight that lands in Saudi Arabia)
    • Download Tawakalna App and Eatmarna App (Don’t register yet, just download!)

    Travel and Arrival

    • Arrival at airport
    • Customs will require:
      • PCR Test
      • Tourist/Umrah Visa
      • Proof of Vaccine
      • Maqam Arrival Registration
      • Tawakalna App
    • Your UmrahCompanion Usher will receive you on arrival and assist you in purchasing and initiating your Saudi SIM
    • You MUST purchase 1 SIM card for every traveller! SIM cards may be purchased from the airport
    • Registering with Tawakalna and Eatmarna using the Saudi phone number from your newly acquired SIM card
    • Tawakalna: Saudi Health App. Required to enter inside buildings including hotels, mosques, restaurants, malls etc.
    • Eatmarna: Pilgrimage Booking App. Required to book Umrah time slot, prayers in the Holy Mosques and the Rawdah, and visitation of the Prophet’s grave SAW

    Transport

    • Your booking will include your Transport Coordinator’s contact details – get in contact with him/her once you receive your Saudi SIM
    • Once you connect with your Transport Coordinator, he/she will ensure you safely and easily transition to your mode of transportation (Bus/SUV/Car/Train)

    Check In

    • Upon arrival to your hotel, your Check-In Coordinator will welcome you to your hotel and assist you with the Check-in process until you receive your room keys
    • For all hotel related inquiries (new room keys, minor room issues) you may contact the hotel reception directly.

    Zayaraat (Historical Sightseeing) + Experiences

    • Connect with your trip’s Travel Coordinator for your Zayaraat (Historical Sightseeing) and additional Attractions/Experiences
      Pilgrimage
    • Ensure your Eatmarna Umrah bookings have been made for every member of your trip individually! Bookings are per person on the Eatmarna app, not per group.
    • Connect with your trip’s Travel Coordinator, he/she will ensure all logistical components (transport, stopping for Meeqat, directions on arrival etc.) of your pilgrimage are taken care of
    • For religious guidance on the pilgrimage, you may refer to this video guide (https://www.youtube.com/watch?v=qZ9n4V9lZkE) or hire a religious guide from our Additional Services page (link to Additional Services listing page here) who will train and guide you throughout the pilgrimage process

    Return

    • In preparation for departure from Saudi Arabia, ensure you check your final destination’s arrival requirements through your airline.
    • Generally, you will need to take a PCR test prior to departure. You may book your PCR test through our Additional Services page (link to Additional Services listing page here)
    • Connect with your trip’s Travel Coordinator for your transportation to the airport
  • Q.

    4) What is the Tawakalna App?

    A.

    Tawakalna: Saudi Health App. Required to enter inside buildings including hotels, mosques, restaurants, malls etc.


    Registering with Tawakalna must be done using a Saudi phone number from a Saudi SIM card which can be purchased at the airport of arrival.

  • Q.

    5) What is the Eatmarna App?

    A.

    Eatmarna: Pilgrimage Booking App. Required to book Umrah time slot, prayers in the Holy Mosques and the Rawdah, and visitation of the Prophet’s grave SAW


    Registering with Eatmarna must be done using a Saudi phone number from a Saudi SIM card which can be purchased at the airport of arrival.


    Note: Currently, children below the age of 12 years are not eligible to perform Umrah or enter the Holy Mosques.

  • Q.

    6) How do I obtain a Tourist eVisa? How much does it cost?

    A.

    Visitors from eligible countries can apply online through the tourism e-portal at visa.visitsaudi.com. Visitors from countries not currently eligible for the e-visa can apply for a consulate visa via www.mofa.gov.sa.


    The cost for a tourist eVisa is SAR 525, and a processing fee of SAR 10 for all applicants. The visa cost includes a fee for full health insurance.


    Travelers who already hold a valid tourism visa which does not include COVID insurance will be required to pay a fee of SAR 40 on arrival at the airport to secure the necessary insurance.

  • Q.

    7) Do I have to quarantine on arrival?

    A.

    Quarantine is no longer required from any country or visa type!

  • Q.

    8) What vaccines are accepted by the Saudi Government? Am I fully vaccinated?

    A.

    Currently, travellers with two doses of approved vaccination Astra-Zenica, Pfizer, Moderna or a single dose of Johnson n Johnson with documentary proof are permitted to enter Saudi Arabia on tourist visa. There are no age limit restrictions to get a tourist visa. Travelers who have completed two doses of the Sinopharm or Sinovac vaccines will be accepted if they have received an additional dose of one of the four vaccines approved by the Kingdom.


    Your most recent dose must be MORE than 14 days prior to you arrival in Saudi Arabia!

  • Q.

    9) What happens if I test positive while in Saudi Arabia?

    A.

    You may be required to visit a hospital or quarantine if a PCR test returns positive.


    Your expenses will be covered by COVID-19 insurance.

  • Q.

    10) Do I need COVID-19 insurance?

    A.

    Tourist visa holders require COVID-19 insurance, which is included in the price of your tourist visa.

  • Q.

    11) My country of residence is ineligible for travel to Saudi Arabia at the moment, what can I do?

    A.

    If you are a resident in one of the suspended countries, you can enter the Kingdom with a valid tourist visa as long as you stay for 14 days in another third country not on the suspended list We advise to always check with your carrier before flying into the Kingdom as regulations can change suddenly.

Can’t find the answer you’re looking for?

Not to worry, we’ve got you covered. Email us at support@umrahcompanions.com with any questions or concerns you may have and someone from our team will get back to you in 1 to 3 business days.

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